Client Payment Administrator

About the role

We are seeking a Client Payment Administrator to join a well‑established business in Cheltenham. You will act as the primary point of contact for client payments, ensuring accurate processing and maintaining strong relationships through professional communication.

Key responsibilities

• Record and process incoming payments from clients.
• Prepare and execute payments to clients, updating internal records accordingly.
• Verify that financial documents and statements reconcile with the internal system.
• Contact clients regarding overdue payments, negotiate payment plans and document outcomes.
• Maintain clear notes of all client interactions and payment updates.
• Assist in preparing monthly financial summaries and client correspondence.
• Collaborate with the wider team to provide updates on payment status.
• Support general finance, credit control and ad‑hoc tasks as required.

Required profile

• Previous experience in a customer‑facing role.
• Confident communicator with strong phone etiquette.
• Compassionate and team‑oriented mindset.

Required skills

What we offer

• Competitive salary £25,000‑£30,000 per annum.
• 36 days holiday including bank holidays.
• Life assurance, health care and gym plan.
• Company‑wide bonuses and internal development opportunities.
• Friendly, social and lively team environment.