Client Relations Assistant – Law Firm

About the role

The Client Relations Assistant will be the first point of contact for prospective and existing clients of a multi‑award‑winning law firm in Coventry. Working in a modern, open‑plan office, you will help create a welcoming and supportive experience for clients from their first call through the early stages of their legal journey.

Key responsibilities

• Answer inbound telephone calls in a professional, friendly and reassuring manner.
• Engage with prospective clients to understand their needs and provide appropriate information.
• Make follow‑up calls and provide updates during the early stages of a client’s journey.
• Direct enquiries to the correct internal team and ensure accurate hand‑over.
• Build trust and rapport with clients, delivering an outstanding customer service experience.
• Provide reception cover during staff absences.

Required profile

• Friendly, confident and people‑focused with a warm, professional manner.
• Enjoys speaking with people, building rapport and creating a positive first impression.
• Empathetic, patient and approachable, with a genuine desire to help clients.
• Organised, reliable and comfortable handling a high volume of telephone calls.
• Experience in a law firm or similar professional‑services environment (e.g., estate agents, accountants, recruitment agencies).
• Proven ability to work in a client‑focused role.

Required skills

• Excellent verbal communication.
• Strong telephone etiquette.
• Ability to manage multiple client interactions simultaneously.
• Organisational skills for handling enquiries and follow‑ups.

What we offer

• Competitive salary of £25,000 per annum.
• Full‑time permanent contract (36.25 hours per week, Monday‑Friday).
• On‑site parking and modern office facilities.
• Comprehensive employee benefits package.