Client Relationship Manager

About the role

We are looking for a Client Relationship Manager to join our growing services business in the North West. You will be responsible for managing a portfolio of key accounts, ensuring high‑quality service delivery and acting as the main liaison between customers and internal teams.

Key responsibilities

• Develop and maintain trusted relationships with a portfolio of clients.
• Ensure services are delivered promptly and meet client expectations.
• Serve as the primary communication link between customers and internal departments.
• Resolve customer issues, handle complaints and provide timely solutions.
• Prepare financial information and reports for the finance function.
• Obtain supplier quotations, raise purchase orders and prepare client quotations.
• Manage contracts and update our bespoke in‑house system.
• Perform data analysis and produce internal and external reports.
• Adhere to health and safety policies; act as key holder, fire warden and first aider when required.

Required profile

• Proven experience in sales or account management within a services environment.
• Strong communication and interpersonal abilities to build relationships at all organisational levels.
• Excellent organisational, problem‑solving and negotiation skills.
• Self‑motivated team player.

Required skills

• Proficiency with Microsoft Excel.

What we offer

• Competitive salary package.
• Opportunities for progression and professional development.