Client Services Administrator

About the role

We are looking for a motivated Client Services Administrator to join our welcoming team in Winnersh. The role starts office‑based and may become hybrid after a successful probation period. You will be the first point of contact for clients and insurers, helping to deliver a market‑leading customer experience.

Key responsibilities

• Act as the primary liaison with clients, insurers and internal teams for day‑to‑day administration.
• Respond proactively to client and insurer queries, meeting agreed service level agreements.
• Coordinate scheme administration, including invoicing, membership and claims data, and communication materials.
• Check all correspondence for discrepancies and raise challenges where necessary.
• Maintain accurate client records in internal systems.
• Attend internal and external meetings, including insurer product training sessions.
• Ensure compliance with local procedures, customer service standards and relevant industry regulations.

Required profile

• Previous office‑based customer service experience.
• Administrative experience, preferably within a fast‑paced environment.
• Strong verbal and written communication skills.
• Excellent organisational and time‑management abilities.
• Team‑player attitude with a customer‑centric approach.

Required skills

• Proficiency with the Microsoft Office suite, especially Excel.

What we offer

• Competitive salary of £25,000 per year.
• Opportunity to transition to a hybrid working model after probation.
• Supportive, inclusive workplace with a strong focus on diversity, equity and inclusion.