Client Services Administrator (Reading)

About the role

We are looking for a highly organised, customer‑focused Client Services Administrator to act as the main point of contact for our clients, overseeing projects from sales hand‑over through to delivery. You will ensure smooth execution, provide timely updates and deliver an exceptional service experience.

Key responsibilities

• Manage live client orders and projects, ensuring milestones are met.
• Maintain accurate CRM records and monitor pipeline activity.
• Support the Sales team with quotations, enquiries and project updates.
• Provide clients with timely production and delivery information.
• Offer technical and commercial guidance to aid client decisions.
• Escalate service or operational issues when required.
• Coordinate with internal teams to achieve project deadlines.
• Identify and propose improvements to processes and the customer experience.

Required profile

• Experience in a fast‑paced client services, account management or customer service role.
• Strong communication and organisational abilities.
• Commercial mindset with a customer‑focused attitude.
• Ability to manage multiple projects and priorities under pressure.
• Proven track record of meeting deadlines.
• Experience using CRM systems.

Required skills

• CRM systems

What we offer

• Competitive salary £28‑30k DOE.
• Full‑time, office‑based role in Reading.
• Opportunity to develop client‑facing and project‑management expertise.
• Equal‑opportunity employer complying with UK legislation.