Client Services Contact Centre Representative – Manchester

About the role

Join Atrium EMEA as a Client Services Contact Centre Representative in Manchester. You will work in a busy call‑centre environment, delivering high‑quality client service while handling a large volume of inbound and outbound calls.

Key responsibilities

• Answer and process a high volume of client calls daily.
• Enter accurate data into internal databases and call‑logging software.
• Liaise with internal teams to resolve client queries and issues.
• Maintain precise records of financial reports, trade data and related information where required.
• Support the financial services/insurance operations team with routine tasks.

Required profile

• Previous experience in customer or client service roles.
• Proven ability to handle a high volume of calls efficiently.
• Strong attention to detail and data precision.
• Experience in the financial services or insurance sector is preferred.
• Comfortable working in a fast‑paced environment with tight deadlines.
• Willingness to develop skills across various operational functions.

Required skills

What we offer

• 12‑month fixed‑term contract (FTC) on a PAYE basis.
• Hybrid work model: 4 days onsite in Manchester, 1 day remote.
• Opportunities for career advancement through continuous learning and team rotations.