Clinic Coordinator

About the role

We are seeking a permanent Clinic Coordinator to support the smooth operation of a busy clinical practice in Henley-on-Thames. The role blends clinic administration, front‑of‑house duties and sales support to ensure an excellent patient experience from first contact through treatment.

Key responsibilities

• Assist with day‑to‑day clinic operations and front‑of‑house management.
• Prepare and maintain clinic rotas and coordinate schedules with clinicians.
• Uphold high visual standards throughout the clinic environment.
• Liaise with customers, handling queries and providing information.
• Coordinate patient appointments and upcoming treatments.
• Identify and implement improvements to the patient journey.
• Generate, track and nurture leads, converting enquiries into booked treatments.
• Follow up on inbound enquiries and maintain accurate CRM records.

Required profile

• Previous experience in roles such as Patient Coordinator, Medical Secretary, Clinic Coordinator or Clinic Manager.
• Interest or background in sales support and front‑of‑house duties.
• Experience in a medical or clinical setting is highly advantageous.
• Excellent proficiency with Microsoft Office applications.
• Strong time‑keeping and organisational abilities.
• Professional, personable communication style in person, by email and telephone.
• Ability to multitask and adapt to new duties at short notice.
• Willingness to work on‑site in Henley-on-Thames, including every other Saturday.

Required skills

• Microsoft Office
• CRM systems

What we offer

• Salary between £33,000 and £36,000 per annum.
• Additional bonus scheme linked to sales‑support performance.
• Full‑time office‑based role, Monday‑Friday (9 am‑5 pm or 10 am‑6 pm) with alternate Saturday work.