Collections Agent – Debt Recovery (Full‑Time)

About the role

Redwood Collections is seeking a motivated Collections Agent to join its growing team in Croydon. You will work directly with customers to resolve outstanding balances, negotiate payment plans and support the company’s debt recovery objectives. This position offers a clear pathway for career progression into account management for high‑performing individuals.

Key responsibilities

• Contact debtors via telephone, email and written correspondence.
• Negotiate payment arrangements and resolve outstanding balances.
• Maintain accurate records of all customer interactions and account activity.
• Deliver excellent customer service while meeting recovery targets.
• Ensure compliance with relevant regulations and company procedures.
• Escalate complex cases to senior staff when appropriate.
• Collaborate with colleagues and clients to achieve optimal outcomes.

Required profile

• Excellent communication and negotiation skills.
• Professional and confident telephone manner.
• Strong attention to detail and organisational abilities.
• Ability to remain calm and resilient in challenging situations.
• Target‑driven mindset focused on achieving results.
• Previous experience in collections, customer service, call centre or financial services is beneficial but not essential.

Required skills

What we offer

• Competitive basic salary plus uncapped commission.
• Full training and ongoing support through The Collections Hub programme.
• Friendly and supportive team environment.
• Opportunities for long‑term career development within a growing organisation.