Collections Customer Care Advisor

About the role

Join a reputable energy sector organisation as a Collections Customer Care Advisor. You will engage with business customers to resolve arrears, arrange payments and provide supportive guidance while meeting recovery targets.

Key responsibilities

• Conduct consultative telephone conversations with businesses to discuss arrears and payment options.
• Process payments and set up suitable payment plans.
• Achieve recovery targets and adhere to service level agreements.
• Handle email correspondence and perform routine administrative duties.
• Support the offshore team by resolving customer service queries promptly.
• Take on additional team responsibilities as the role develops.

Required profile

• Previous experience in a customer service or contact‑centre environment.
• Excellent communication skills and a confident telephone manner.
• Ability to work in a high‑volume, busy environment.
• Strong organisational skills with the ability to prioritise workload.
• Team‑oriented yet capable of working independently.
• Resilient problem‑solver who is driven and passionate about delivering great customer experiences.

Required skills

What we offer

• Salary £29,000 rising to £31,000 after three months.
• Annual bonus and comprehensive benefits package.
• Full training and clear progression pathways.
• Central Leeds office with free parking.
• Standard office hours: 9 am‑5 pm, Monday‑Friday.
• Supportive team culture and modern office environment.