Commercial Manager - Luxury Hotel

About the role

Thornbury Castle, a luxury hotel in a Tudor castle once owned by Henry VIII, is looking for a Commercial Manager. This is a senior, hands-on role reporting to the Hotel General Manager, owning the commercial strategy across rooms, food and beverage and events, and leading a small, close-knit team. Much of the selling is done personally, and the post-holder is expected to be present on busy event days and when operations need an extra pair of hands.

Key responsibilities

• Shape and deliver the commercial plan that drives revenue across the hotel, working with the General Manager and Revenue Manager on pricing, rate strategy and distribution
• Lead sales personally: prospect new business, build relationships with corporate clients, agents and tour operators, negotiate contracts and rates, and manage key accounts
• Oversee and support the Events Manager, grow events revenue through pricing and packages, respond promptly to enquiries, lead show-arounds and support event days
• Guide and develop the Sales & Events Coordinator, oversee digital marketing, OTA relationships and online reputation, and prepare commercial reports and forecasts for senior management
• Optimise RevPAR, ADR and occupancy through market, competitor and demand analysis
• Negotiate contracts and rates with clients, agents and suppliers, and act as Duty Manager as part of the management team

Required profile

• Previous experience in a commercial, sales or events role, ideally in hotels
• Collaborative, approachable leader who sets the standard for the team
• Excellent organisation, attention to detail and calm under pressure
• Flexibility to work on site and attend trade shows when required

What we offer

• Salary of 38,000 per year plus a share of the service charge, paid monthly
• 40 hours a week on 5 flexible days, 28 days' holiday including bank holidays, and an extra day off on your birthday
• Complimentary stay after the 3-month probation period, training programmes and staff and family rates
• Uniform and meals provided on duty, free parking and recognition programmes