Commercial Team Leader

About the role

We are seeking an experienced Commercial Team Leader to manage a customer‑service team for a leading financial services organisation. Based in Knutsford, you will oversee a multi‑channel team handling telephone, chat and email interactions, supporting clients through product and payment migrations.

Key responsibilities

• Lead, coach and motivate a team of customer‑service professionals to meet performance targets.
• Monitor attendance, manage absences and ensure adequate staffing.
• Oversee day‑to‑day operations, ensuring service quality across phone, chat and email channels.
• Support clients during transitions and migrations, providing proactive assistance.
• Track and report on key performance indicators and team metrics.

Required profile

• Proven experience leading a telephony‑based customer‑service team within a financial services environment.
• Strong communication and interpersonal skills with the ability to convey information clearly.
• Ability to work in a target‑driven setting and maintain high attention to detail.
• Experience handling commercial banking or related financial products is advantageous.

Required skills

• Proficiency with MS Office, especially MS Word.

What we offer

• Day rate of £237 via Husp Umbrella.
• Initial contract running to March 2026 with potential for future assignments.
• Hybrid working model after one week of on‑site training.
• Modern, refurbished office in the Cheshire countryside.