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This job expired on 28/09/2026. It no longer accepts applications.
Complaints Administrator – Temporary (12 weeks)
Reed · Welwyn Garden City
Job description
About the role
We are seeking a customer‑focused Complaints Administrator to join our team for a 12‑week temporary assignment in Welwyn Garden City. You will manage the first stage of the complaints process, ensuring each case is logged, acknowledged and resolved within agreed timeframes while maintaining a high standard of communication.
Key responsibilities
- Log and manage Stage 1 complaints using the in‑house tracking system.
- Monitor progress, chase responses and meet deadlines.
- Issue approved responses and keep customers informed.
- Maintain accurate records and produce basic complaint reports.
- Liaise with contractors, tenants, and internal service teams.
- Handle membership and MP enquiries as required.
Required profile
- Strong administrative and customer service experience.
- Clear, professional written and verbal communication.
- Organised, accurate and confident using case‑management systems.
- Ability to remain calm in sensitive or challenging situations.
- Experience in housing or property complaints is a plus but not essential.
Required skills
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Reed
Welwyn Garden City
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