Complaints Administrator (Temporary, 12 weeks)

About the role

We are seeking a customer‑focused Complaints Administrator to join our team for a 12‑week temporary assignment in Welwyn Garden City. You will support the first‑stage complaints process, ensuring that each complaint is logged, acknowledged, allocated and monitored through to a timely, high‑quality response.

Key responsibilities

• Log and manage Stage 1 complaints using the in‑house tracking system.
• Monitor progress, chase responses and meet agreed deadlines.
• Issue approved responses and keep customers informed throughout the process.
• Maintain accurate records and produce basic complaint reports.
• Liaise with contractors, tenants, and internal service teams.
• Handle membership and MP enquiries related to complaints.

Required profile

• Strong administrative and customer‑service experience.
• Clear, professional communication in writing and verbally.
• Organised, accurate and confident using case‑management systems.
• Ability to remain calm and handle sensitive or challenging situations.
• Experience with housing or property complaints is advantageous but not essential.

Required skills

What we offer

• Competitive hourly rate of £14.73 – £15.32.
• 12‑week fixed‑term contract with the possibility of extension.