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This job expired on 30/09/2026. It no longer accepts applications.
Complaints and Communications Manager
Clearwater People Solutions Ltd · Rockcliffe
Job description
About the role
Our client, a fast‑growing green‑energy provider, is seeking a Complaints and Communications Manager to lead the handling of customer complaints and ensure high‑quality, compliant communications across the business.
Key responsibilities
- Manage escalated complaints to guarantee compliance and timely resolution.
- Support customer service agents with early‑stage query handling.
- Analyse complaint trends to identify and prevent recurring issues.
- Own the company’s tone of voice and maintain customer‑facing templates.
- Coach internal teams on effective communication and service delivery.
Required profile
- Proven experience in a customer service or complaints handling environment.
- Strong understanding of complaint processes and compliance standards.
- Exceptional written communication skills for drafting complex correspondence.
- Ability to handle difficult conversations calmly and solutions‑focused.
- Strong analytical and organisational skills to manage multiple priorities.
- Driving licence required due to office location.
Required skills
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Clearwater People Solutions Ltd
Rockcliffe
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