This job is no longer available
This job expired on 30/09/2026. It no longer accepts applications.
Complaints Handler – Customer Services (Temporary)
Tate Milton Keynes · Cardington
Job description
About the role
Join the Customer Services team in the Complaints Department on a temporary basis, providing empathetic support to customers and resolving issues efficiently. This position starts immediately and is based in Cardington, South East England.
Key responsibilities
- Handle incoming customer complaints via phone and email.
- Investigate issues, provide clear resolutions, and follow up with customers.
- Maintain accurate records of interactions and outcomes.
- Escalate complex cases to senior staff when necessary.
Required profile
- Excellent verbal communication skills.
- Strong written English.
- Calm, professional, and empathetic approach.
- Confidence in handling and resolving complaints.
- Genuine desire to help customers improve their experience.
Required skills
What we offer
- Pay: £14.65 per hour.
- Duration: 6 weeks, with possible extension.
- Fully paid 3‑day training.
- Working hours: 9 am–5 pm.
- Overtime paid at time and a half after training.
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Tate Milton Keynes
Cardington