Complaints Officer – Property Sector

About the role

The Complaints Officer will manage and resolve customer complaints within the property sector, ensuring a high standard of service delivery. You will work closely with the customer service team and housing operations lead to maintain customer satisfaction and operational efficiency.

Key responsibilities

• Handle and resolve customer complaints in a professional and timely manner.
• Maintain accurate records of all complaints and their resolutions.
• Collaborate with the customer service team and housing operations lead to ensure consistent service quality.
• Analyse complaint trends and provide feedback to improve processes.
• Ensure compliance with relevant regulations and company policies.
• Communicate effectively with internal and external stakeholders.
• Prepare regular reports on complaint handling and outcomes.
• Support the implementation of strategies to enhance the overall customer experience.

Required profile

• Experience in customer service or a related field within the housing industry.
• Strong problem‑solving and communication abilities.
• Ability to work independently and manage multiple tasks effectively.
• Attention to detail and a proactive approach to issue resolution.
• Knowledge of complaint‑handling processes and relevant regulations.
• Proficiency in maintaining accurate records and preparing reports.

Required skills

What we offer

• Salary range £33,000‑£38,000 per annum.
• Flexible working arrangements, including two days per week from home.
• Fixed‑term contract providing valuable experience in the property sector.
• Supportive team environment with opportunities for professional growth.