This job is no longer available
This job expired on 26/09/2026. It no longer accepts applications.
Complaints Specialist
RD Financial Recruitment · Slough
Job description
About the role
Join the Credit Operations team of an established automotive finance provider as a Complaints Specialist. You will manage regulated complaints and complex enquiries, ensuring compliance with FCA, FOS and GDPR while delivering fair outcomes for customers.
Key responsibilities
- Manage written and verbal complaints within FCA timeframes.
- Handle third‑party queries and Subject Access Requests (SARs).
- Maintain accurate case records and documentation.
- Liaise with internal teams and external partners to resolve issues.
- Own each case from initial contact to final resolution.
- Meet personal and team KPIs.
Required profile
- 2+ years experience handling complaints in financial services.
- Automotive finance experience (essential).
- Strong knowledge of FCA, FOS and GDPR regulations.
- Excellent written and verbal communication skills.
- High attention to detail and strong case‑management abilities.
Required skills
- Microsoft Word
- Microsoft Excel
What we offer
- Competitive salary plus bonus.
- Pension, healthcare and additional benefits.
- Career development and training support.
- Friendly, inclusive team culture.
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RD Financial Recruitment
Slough
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