Concierge & Administration Assistant – London

About the role

This position supports a fast‑growing team by delivering a high‑standard concierge service while handling a wide range of administrative tasks. Based in a modern office in Clapham, you will work closely with the Guest Experience Manager and Head of Operations to ensure seamless client experiences.

Key responsibilities

• Provide top‑tier concierge assistance to clients, handling enquiries and special requests.
• Perform day‑to‑day administrative duties, including managing invoices, client payments and supplier communications.
• Maintain and update the monthly departures list and create personalised itineraries for each booking.
• Draft and send client‑facing emails, checklists and booking documentation.
• Coordinate with suppliers to confirm preferences and finer details.

Required profile

• Proven experience in administration and operations, preferably within a travel or airline environment.
• Exceptional attention to detail and professional presentation skills.
• Strong organisational and communication abilities.
• Proactive, hands‑on attitude with a willingness to learn.

Required skills

• Working knowledge of MS Office.

What we offer

• Full‑time, Monday‑Friday schedule (9:00 am – 5:30 pm).
• Continuous training and development opportunities.
• 28 days annual leave inclusive of bank holidays, increasing with service length.
• Additional day off for your birthday.
• Company pension scheme.