Concierge – Luxury Hotel Guest Services

About the role

Join The Park Tower Knightsbridge, a Luxury Collection hotel, as a Concierge and become the welcoming face of the property. You will create memorable arrival and departure experiences for discerning guests, ensuring every interaction reflects the brand’s commitment to personalized, anticipatory service.

Key responsibilities

• Greet guests warmly, using their names whenever possible, and oversee a smooth check‑in and check‑out process.
• Supervise porters to maintain efficient luggage handling and guest flow.
• Provide expert local knowledge of attractions, transport, theatres, shopping, dining and sporting venues.
• Collaborate closely with all hotel departments to anticipate and fulfil guest needs.
• Report accidents, injuries or safety incidents immediately and follow emergency procedures.
• Adhere to property security policies, monitor for undesirable persons, and maintain a safe environment.
• Uphold confidentiality of guest and company information and ensure professional appearance in line with uniform standards.

Required profile

• Passion for storytelling and delivering genuine, personalized hospitality.
• Proactive attitude with strong guest‑focused mindset.
• Excellent knowledge of London’s Knightsbridge area and its cultural, retail and leisure offerings.
• Ability to supervise staff and work collaboratively across departments.
• Awareness of health, safety and security protocols.

Required skills

• In‑depth knowledge of local attractions, transport systems, theatres, shops and restaurants.
• Ability to follow safety, security and emergency procedures.
• Maintaining confidentiality and professional presentation.