Contact Centre Advisor (Hybrid – Bournemouth)

About the role

As a Contact Centre Advisor at Stonewater you will join a hybrid team based in Bournemouth, spending most of your time at our hub and the remainder working from home. The role is centred on delivering high‑quality support to residents across a range of housing services, from repairs to tenancy enquiries.

Key responsibilities

• Handle inbound customer enquiries covering repairs, income, tenancy management, lettings and allocations.
• Provide first‑time resolutions and exceptional service to customers in general, supported, home‑ownership and retirement living sectors.
• Maintain accurate records in multiple internal systems and meet agreed performance targets.
• Collaborate with colleagues on‑site and remotely to ensure seamless service delivery.
• Adapt to a shift pattern that includes weekdays (8 am‑8 pm) and Saturday mornings.

Required profile

• Strong communication skills with an empathetic, customer‑focused attitude.
• Ability to work under pressure and meet targets.
• Organised, resilient and able to manage multiple enquiries simultaneously.
• Previous experience in a contact‑centre environment is advantageous but not mandatory.

Required skills

What we offer

• Hybrid working model (60‑80% office, remainder remote).
• Full‑time and part‑time permanent contracts (37.5, 25 or 18.5 hours per week).
• Competitive salary of £26,227.50 per year.
• Opportunities for career development within a large housing organisation.
• Supportive team culture and extensive training.