Contact Centre Advisor

About the role

We are seeking a Contact Centre Advisor to join the insurance department of a reputable automotive business in Morley. You will support customers throughout the claims process, from the initial enquiry to final settlement, ensuring a smooth and efficient experience.

Key responsibilities

• Gather all required details and supporting evidence for insurance claims.
• Handle claims from initial enquiry through to settlement, meeting targets and service level agreements.
• Manage inbound and outbound telephone calls and respond to emails via a busy inbox.
• Collaborate with third‑party providers to resolve queries quickly.

Required profile

• Previous experience in a contact centre or customer service role, or experience in vehicle repairs/parts retail.
• Ability to work under pressure in a fast‑paced, high‑volume environment.
• Excellent communication skills and a confident telephone manner.
• Passionate about helping customers and delivering high‑quality service.
• Strong team player.

Required skills

What we offer

• Salary £26,200 – £27,200 per year.
• Full training and excellent progression opportunities.
• Central Leeds location with free parking and modern facilities.
• No shift patterns or weekend work.
• Immediate interview and start.