Continuous Improvement Analyst

About the role

Sage, a global provider of cloud-based accounting, financial, enterprise management, people and payroll software, is hiring a Continuous Improvement Analyst in Newcastle, UK. The role helps make selling easier for sales reps by creating, implementing and reviewing processes, identifying inefficiencies and supporting go-to-market principles so new routes to market, products and propositions are launched in a timely way.

Key responsibilities

• Proactively identify process failures and inefficiencies in sales segments through internal feedback, performance metrics and customer feedback, find root causes and recommend changes
• Implement improvements and show measurable benefits; react to issues where appropriate to mitigate risk or negative impact
• Own one or more sales processes, track adoption and compliance and communicate how the process works
• Ensure sales and sales operations requirements are met for go-to-market initiatives, product, proposition and system launches
• Act as a superuser of sales technology such as Salesforce CRM and telephony systems, working with the Sales Administration team to keep systems accurate and robust
• Maintain up-to-date knowledge of products, propositions, sales performance and compliance requirements

Required profile

• Strong influencing, stakeholder management and interpersonal skills, adaptable to different audiences
• Analytical and problem-solving skills, with a clear commercial focus and attention to detail
• Organised multi-tasker who meets deadlines and deals with ambiguity
• Team-oriented, accountable and able to take calculated risks
• Minimum secondary school education; no years of experience required

Required skills

• LEANSix Sigma (desirable)
• MS Office and Salesforce CRM