Contract Support – Administration & Operations

About the role

The Contract Support role provides essential administrative and operational assistance for the Islington Square estate, ensuring services are delivered smoothly and on schedule. Working 40 hours per week on‑site, you will support managers, service teams, subcontractors and clients.

Key responsibilities

• Manage service department administration, including report preparation, electronic uploads and document organisation.
• Assist with quotations, purchase orders and cost tracking, and support regular reporting on helpdesk statistics and trends.
• Enter, track and monitor reactive and planned jobs in CAFM/job management systems, allocating tasks to engineers and subcontractors.
• Follow up on outstanding works, inspections, remedial actions and ensure timely completion of paperwork.
• Act as the first point of contact for client queries via email, phone or meetings and liaise with internal teams and external partners.
• Maintain compliance documentation, review subcontractor paperwork, RAMS and certificates, and coordinate upcoming inspections.
• Identify process gaps and suggest improvements to enhance service delivery.

Required profile

• Strong organisational and time‑management abilities.
• Excellent written and verbal communication skills.
• Proactive attitude with the ability to coordinate multiple tasks simultaneously.
• Attention to detail and commitment to compliance and quality standards.

Required skills

• Experience using CAFM or similar job‑management software.

What we offer

• Competitive salary of £32,000‑£33,000 per annum.
• Full‑time, 40‑hour week (8 am – 5 pm) on‑site at Islington Square, London.
• Opportunity to develop expertise in facilities management operations.