Contract Support Engineer - Cranes & Lifting

About the role

EnerMech, a specialist service company providing integrated solutions for complex energy projects, is offering a new permanent on-site opportunity for a Contract Support Engineer within its Lifting Solutions business line. The role manages a Cranes and Lifting client contract, covering quality, timescale, health and safety and maintenance, and acts as the client's representative.

Key responsibilities

• Deliver contracted services to the client, covering safety, quality, core personnel and equipment provision, maintenance and project delivery.
• Handle the full client account, including sales enquiries, mobilisations and demobilisations, aged debt, equipment requirements, client meetings, planning and coordination, and technical support.
• Deliver plans supporting the client's Integrated Asset Plan and EnerMech's support capability.
• Act as the client's representative so that wider EnerMech departments meet their commitments.
• Keep maintenance backlogs low and flag any safety-critical backlog to the client and the relevant EnerMech person.
• Provide first-line technical support, coordinate client requirements such as breakdowns, and manage the maintenance feedback loop to FMEA.

Required profile

• Previous experience in a similar role and good technical knowledge of cranes.
• Background in project engineering or account management; acting as a client representative and account manager is central to the role.
• Mechanical engineering qualification preferred.
• Proven track record of client interfacing and a strong emphasis on customer service.
• Able to communicate clear performance standards and encourage employee involvement in QHSE.