Contracts Manager – Repairs

About the role

We are seeking a Contracts Manager to lead the management, performance and financial control of a large portfolio of subcontractors delivering responsive repairs, voids and healthy homes services across our housing stock. Working within the Property Directorate, you will ensure contractors meet high‑quality, customer‑focused standards while complying with health, safety and regulatory requirements.

Key responsibilities

• Manage repairs and maintenance contracts across responsive repairs, voids and healthy homes workstreams.
• Monitor contractor performance using KPIs, SLAs, audits and regular operational review meetings.
• Lead performance management, including improvement plans and formal notices.
• Control contract data, documentation and job status information, and oversee work variations.
• Administer workstream budgets, contractor valuations and schedules of rates to ensure value for money.
• Track expenditure against budget and support forecasting activities.
• Handle contract disputes, claims and adjudication preparation.
• Ensure compliance with contractual obligations, health and safety legislation and CDM regulations.
• Build effective relationships with contractors, consultants and internal stakeholders.
• Support service improvement initiatives focused on customer satisfaction and asset preservation.

Required profile

• Significant experience managing repairs and maintenance contracts, preferably in the social housing sector.
• Strong contractor and performance management background.
• Proven ability to deliver responsive repairs and manage voids and healthy homes programmes.
• Experience with budgeting, forecasting and financial control of contracts.
• Knowledge of health and safety legislation and CDM regulations.

Required skills