Coordinator

About the role

We are seeking a proactive Coordinator to join our growing team in Manchester. You will play a vital role in keeping day‑to‑day operations running smoothly, acting as the hub between customers, engineers, and internal staff.

Key responsibilities

• Coordinate planned and reactive work schedules, allocating jobs efficiently.
• Serve as the primary point of contact for customers via phone and email, providing timely updates throughout each job lifecycle.
• Manage a shared inbox, responding promptly to enquiries and requests.
• Liaise with engineers and subcontractors to arrange attendance and monitor progress.
• Produce service reports and raise accurate invoices after work completion.
• Maintain precise records using the company’s job management system.
• Ensure clear communication between customers, engineers, and internal teams.

Required profile

• Experience in customer service, service desk, scheduling or coordination roles.
• Highly organised with strong time‑management abilities.
• Comfortable handling multiple priorities in a busy environment.
• Excellent telephone and written communication skills.
• Detail‑oriented with a high level of accuracy.
• Positive, proactive attitude and ability to work under pressure.
• Team player who enjoys collaborating to deliver excellent service.

Required skills

• Experience using a CAFM or similar job/service management system.

What we offer

• Competitive salary up to £30,000 per year, dependent on experience.
• Full‑time, Monday‑to‑Friday role within a supportive, close‑knit team.