Coordinator - Repatriation

About the role

Healix is seeking a motivated and organised Coordinator – Repatriation to join its Medical Services team. Working 24/7 within a global assistance operation, you will manage the safe and efficient repatriation and evacuation of clients worldwide.

Key responsibilities

• Lead coordination of medical evacuations and repatriations, ensuring compliance with clinical and contractual standards.
• Manage financial documentation and case reserving, maintaining accuracy and transparency.
• Support airline medical clearance processes in partnership with the medical team.
• Select, brief and support medical escorts, guaranteeing they are fully prepared.
• Arrange logistics such as accommodation, transfers and equipment for each case.

Required profile

• Experience in travel‑insurance assistance, claims, medical repatriation or a similar customer‑facing service.
• Strong understanding of travel‑insurance and medical‑assistance procedures.
• Confidence using Microsoft Office applications.
• Excellent communication and stakeholder‑management skills.
• Ability to handle complex, high‑value, time‑critical cases.
• Proactive approach to meeting service levels and quality standards.
• Strong organisation, attention to detail and calmness under pressure.
• Desired (not essential): Cert CII (UK) or equivalent.

Required skills

• Microsoft Office

What we offer

• Specialist experience in medical repatriation and global assistance.
• Opportunities to build cross‑team relationships across medical, operations and logistics.
• Supportive environment with clear development and progression pathways.
• Direct impact on delivering life‑changing support to clients worldwide.