Credit Control Administrator – Charity Finance Team

About the role

This position supports a charitable organisation in Radstock by managing its accounts receivable and cash‑flow processes. You will work within a friendly finance team, ensuring that income is collected efficiently to sustain vital services.

Key responsibilities

• Maintain the sales ledger and manage the outstanding debt portfolio.
• Chase overdue payments via telephone, email and written correspondence.
• Allocate incoming payments and keep customer accounts up to date.
• Reconcile debtor balances, investigate queries and raise invoices or credit notes.
• Produce aged debt reports and assist with cash‑flow forecasting.
• Build positive relationships with customers, service users and stakeholders.
• Collaborate with operational teams to resolve billing issues.
• Support month‑end reporting and reconciliations.

Required profile

• Previous experience in credit control, accounts receivable or sales ledger management.
• Strong communication and customer‑service abilities.
• Excellent organisational skills with attention to detail.
• Empathetic yet confident approach to debt collection.
• Ability to prioritise workload and meet deadlines.

Required skills

• Microsoft Excel