Credit Control Manager

About the role

The Credit Control Manager will lead the Credit Control team in Leeds, driving effective debt recovery and reducing aged debt while ensuring compliance with company credit policies. This senior position acts as the escalation point for complex accounts and focuses on team development, process improvement, and stakeholder management.

Key responsibilities

• Lead, coach and develop the Credit Control team.
• Drive collections and reduce bad debt in line with company policy.
• Conduct regular performance reviews and ledger assessments.
• Manage escalated and complex customer accounts through to resolution.
• Identify, implement and improve credit control processes and efficiencies.
• Monitor team performance against KPIs and business objectives.
• Build strong relationships with internal stakeholders and customers.
• Support resolution of complex reconciliations and account queries.
• Lead departmental projects and continuous improvement initiatives.
• Collaborate with finance and operational teams to manage aged debt and collection strategies.

Required profile

• Previous management or supervisory experience within Credit Control or Accounts Receivable.
• Strong knowledge of credit control processes and debt recovery.
• Working towards or willing to pursue a professional credit management qualification (e.g., ICM).
• Proven ability to improve processes and drive performance.
• Excellent communication, negotiation and stakeholder management skills.
• Strong organisational skills with the ability to manage competing priorities.
• High attention to detail and professionalism when handling confidential information.
• Proactive, solutions‑focused and results‑driven approach.

Required skills

• Microsoft Excel
• Microsoft Word

What we offer

• Hybrid working arrangements.
• Private healthcare and wellbeing support.
• Generous annual leave.
• Professional development and training opportunities.
• Pension scheme, life and travel insurance.
• Employee wellness programmes and social events.