Credit Control Officer

About the role

Join a reputable financial services company in Portsmouth, delivering exceptional customer service within an inclusive, forward‑thinking culture. This temporary, three‑month position focuses on managing customer credit accounts to maintain healthy cash flow and strong relationships.

Key responsibilities

• Ensure timely receivables and maintain healthy cash flow.
• Engage with customers across multiple channels to facilitate prompt payments and understand their needs.
• Collaborate with sales and finance teams to optimise collection processes.
• Support vulnerable customers with empathetic, compliant approaches.
• Resolve billing disputes efficiently and fairly.
• Maintain compliance with FCA regulations and ethical credit‑management practices.

Required profile

• Excellent communication skills with a professional customer‑engagement approach.
• Experience in credit control, accounts receivable, or customer service.
• Strong organisational abilities and meticulous attention to detail.
• Proactive, results‑driven attitude focused on achieving targets.

Required skills

What we offer

• Flexible working arrangements to support work‑life balance.
• Comprehensive onboarding and ongoing training.
• Supportive team environment fostering collaboration and innovation.
• Free parking.
• Salary dependent on experience.