Credit Control Officer – Temporary Full‑Time

About the role

Join a reputable financial services firm in Portsmouth, delivering exceptional customer service within an inclusive, forward‑thinking culture. This temporary 3‑month position focuses on managing customer credit accounts to ensure smooth cash flow and strong client relationships.

Key responsibilities

• Maintain timely receivables and healthy cash flow.
• Engage customers via phone, email and letters to secure prompt payments.
• Collaborate with sales and finance teams to optimise collection processes.
• Provide empathetic support to vulnerable customers while remaining compliant.
• Resolve billing disputes fairly and efficiently.
• Ensure all activities comply with FCA regulations and ethical credit‑management standards.

Required profile

• Excellent communication skills with a professional customer‑focused approach.
• Previous experience in credit control, accounts receivable or related customer service.
• Strong organisational ability and meticulous attention to detail.
• Proactive, results‑driven attitude with a focus on meeting targets.

Required skills

What we offer

• Flexible working arrangements to support work‑life balance.
• Comprehensive onboarding and ongoing training.
• Supportive team environment encouraging collaboration and innovation.
• Free on‑site parking.
• Competitive hourly rate of £14.61.