Credit Control Supervisor

About the role

We are seeking a Credit Control Supervisor to lead our credit control function within a property and hospitality finance team in Central London. This hands‑on leadership role will manage multi‑entity portfolios and support senior stakeholders.

Key responsibilities

• Own all credit control month‑end close activities across a multi‑entity property/hotel portfolio.
• Review and reconcile aged debtors for rent, service charges, licence fees, deposits and ancillary revenue streams.
• Analyse delinquency trends and resolve complex or escalated debtor balances.
• Ensure accurate bad‑debt provisioning and support cash‑flow forecasting.
• Prepare detailed monthly debt packs for investors and senior leadership.
• Provide commentary on arrears, churn, payment trends and asset‑level exposure.
• Partner with the CFO to monitor high‑risk accounts and covenant‑sensitive receivables.
• Line‑manage a Senior Credit Controller and 2‑3 Credit Controllers, set objectives, monitor KPIs and drive accountability.
• Coach and develop the team in managing complex, multi‑site receivables.

Required profile

• Proven credit control leadership experience within property, real estate or hospitality environments.
• Experience operating across multi‑site portfolios with complex billing structures.
• Strong month‑end and financial reporting knowledge.
• Confident interfacing with senior stakeholders with credibility and gravitas.

Required skills

• Advanced Excel
• ERP systems
• CRM systems

What we offer

• Salary of £45,000 per annum plus a 10 % bonus.
• Hybrid working – 4 days in the office, 1 day remote.
• Opportunity to lead a specialist team within a growing property and hospitality organisation.