Credit Controller – Finance Team (Newcastle-under-Lyme)

About the role

We are seeking an experienced Credit Controller to join our busy finance team in Newcastle-under-Lyme. You will own the full credit control function, ensuring timely collection of outstanding debt across a varied ledger while building strong client relationships.

Key responsibilities

• Manage a high‑volume ledger, proactively chasing overdue invoices via phone, email and letter.
• Build and maintain client relationships, resolving payment queries and disputes professionally.
• Monitor debtor accounts, escalating overdue balances according to company policy.
• Allocate cash receipts accurately and reconcile accounts regularly.
• Prepare aged debtor reports and present updates to finance and senior management.
• Liaise with sales, operations and customer service to resolve billing issues.
• Assess creditworthiness of new and existing customers and recommend credit limits.
• Support month‑end processes and reporting as required.

Required profile

• Proven experience in credit control with a track record of reducing debtor days.
• Strong communication skills, both verbal and written, with confidence handling difficult conversations.
• Highly organised, able to prioritise a busy workload and meet deadlines.
• Team player who can also work independently and take initiative.
• Based in or able to commute to London regularly.

Required skills

• Proficiency in accounting software.
• Advanced Microsoft Excel skills.

What we offer

• Salary between £40,000 and £50,000 per year, dependent on experience.
• Hybrid working model with built‑in flexibility.
• Permanent, stable role within a well‑established business.
• Supportive finance team and clear career development opportunities.
• Competitive benefits package including pension and holiday allowance.