Credit Controller

About the role

We are seeking an experienced Credit Controller to take ownership of the sales ledger and manage the timely collection of outstanding debt. The role is responsible for maintaining healthy cash flow, reducing debtor days and supporting the transition from Xero to Sage Intacct Essentials.

Key responsibilities

• Manage the debtor ledger and a portfolio of customer accounts.
• Collect outstanding debt by telephone and email while maintaining excellent customer relationships.
• Record all collection activity accurately on customer accounts.
• Reconcile customer accounts and resolve invoice queries.
• Manage approximately 2,000 invoices per month.
• Minimise bad debt and achieve collection targets.
• Manage Allianz Trade Credit Insurance including credit limits and exposure monitoring.
• Produce aged debtor reports and KPI information for the Finance Director/CFO.
• Support migration from Xero to Sage Intacct Essentials.
• Work closely with Sales, Customer Services and Finance to resolve disputes.
• Identify opportunities to improve credit control processes.

Required profile

• Minimum 5 years' Credit Control experience.
• Intermediate Excel skills, including VLOOKUPs and Pivot Tables.
• Excellent communication and negotiation skills.
• High attention to detail.
• Experience managing high‑volume ledgers.

Required skills

• Excel (VLOOKUP, Pivot Tables)
• Xero
• Sage Intacct Essentials
• Allianz Trade Credit Insurance

What we offer

• Company pension
• Free parking
• Private BUPA healthcare
• Hybrid working
• 20 days holiday plus bank holidays, birthday leave and child's first birthday leave
• Discretionary bonus/commission scheme
• Perks at Work
• Training and development
• Professional subscriptions paid
• Financial wellbeing programme
• Salary sacrifice scheme