Credit Controller – Manage Customer Ledger & Collections

About the role

As a Credit Controller you will own a customer ledger, build relationships and ensure timely cash flow. You will work closely with finance and operations teams to improve collections while providing a professional, customer‑focused service.

Key responsibilities

• Take ownership of your own customer ledger.
• Manage aged debt and ensure outstanding balances are collected efficiently.
• Build positive relationships with customers to encourage timely payment.
• Investigate and resolve invoice and account queries.
• Produce and review aged debt reports.
• Keep managers and key stakeholders updated on collection performance.
• Work closely with invoicing, treasury and accounting teams.
• Assist with cash allocation where required.
• Support month‑end reporting and finance activities.
• Identify opportunities to improve processes and ways of working.
• Support finance integration projects following business acquisitions.
• Deliver a professional and customer‑focused approach at every stage of the collection process.

Required profile

• Previous experience working in Credit Control.
• Strong communication and relationship‑building skills.
• Confidence handling challenging conversations with professionalism.
• Excellent organisational skills and attention to detail.
• Proactive approach with strong problem‑solving abilities.
• Enjoys working collaboratively as part of a wider finance team.

Required skills

• Excel (including Pivot Tables, VLOOKUP/XLOOKUP).

What we offer

• £28,000 salary.
• Hybrid working after successful probation.
• Supportive and welcoming finance team.
• Investment in people and development.
• Opportunity to broaden finance experience and contribute to wider business projects.