CRM Build Manager

About the role

Chip is looking for a CRM Build Manager to own the end‑to‑end execution of lifecycle and incident communications. Working in a hybrid setting, you will design, build and optimise messages across email, push, in‑app and Content Cards using Braze, ensuring every interaction meets regulatory standards and delivers a seamless customer experience.

Key responsibilities

• Develop, test and launch CRM campaigns for growth and reactive pathways.
• Design message logic, segmentation and automation flows in Braze.
• Collaborate with product, compliance and analytics teams to align communications with regulatory requirements.
• Monitor performance, conduct stress‑tests and iterate on messaging to improve engagement.
• Maintain documentation and governance for all CRM assets.

Required profile

• Strong analytical mindset with attention to detail.
• Ability to work independently and manage multiple campaigns simultaneously.
• Experience in a regulated financial environment is a plus.

Required skills

• Braze platform proficiency.

What we offer

• Hybrid work arrangement in Shoreditch.
• Opportunity to shape communications for a fast‑growing fintech.
• Collaborative culture focused on innovation and compliance.