Customer Administrator – Contract (PAYE) – Glasgow

About the role

Our client, a leading financial professional services firm, is seeking Customer Administrators on a long‑term PAYE contract to work from their Glasgow office. You will join a busy team handling a mix of standard and non‑standard casework while maintaining high data quality.

Key responsibilities

• Process a variety of casework using technical guidance, process documentation and system information.
• Update and maintain customer records across multiple systems, ensuring accuracy and an audit trail.
• Handle sensitive and confidential information with discretion.
• Use computer and telephony systems to manage queries and resolve issues efficiently.
• Meet productivity, quality and accuracy targets while complying with data protection and security requirements.
• Contribute to continuous‑improvement initiatives and manage your workload to meet agreed timescales.

Required profile

• Strong ability to manage multiple tasks and systems simultaneously while staying focused.
• Adaptable, proactive and comfortable switching between different query types.
• Excellent organisational, time‑management and self‑management skills.
• High attention to detail and ability to work quickly and accurately.
• Effective communication and problem‑solving abilities.
• Commitment to confidentiality and handling sensitive data appropriately.

Required skills

• Good IT and computer literacy.
• Experience using multiple computer systems and databases.

What we offer

• Full‑time onsite role (5 days per week) in Glasgow.
• Training on the client’s proprietary system.
• Opportunity to work within a regulated financial services environment.