Customer Adviser – Part‑time (Edinburgh)
SRG · Edinburgh
Job description
About the role
This part‑time Customer Adviser position (17.5 hours/week) is based in Edinburgh within a large Customer Engagement Centre. You will keep customers and stakeholders informed about works and service interruptions, delivering high‑quality service.
Key responsibilities
- Manage inbound customer contacts across a wide range of subjects.
- Provide accurate information and guidance, logging details on internal systems.
- Respond reactively during operational incidents.
- Collaborate proactively with stakeholders to gather up‑to‑date information.
Required profile
- Excellent verbal and written communication skills.
- Strong attention to detail and ability to prioritise workload.
- Quick learner of new systems and technology.
- Organisational skills to manage own tasks while supporting the team.
- Adaptability to switch between reactive and proactive work as needed.
- Previous experience in a fast‑paced environment is advantageous.
Required skills
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Published 1 month ago
Expires 11 hours from now
29 views · 0 interested
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SRG
Edinburgh
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