Customer Advisor – Retail Store

About the role

Join Boots as a Customer Advisor working onsite in a London store. You will report to the Assistant or Store Manager and support customers at the tills, on the shop floor, or in the back shop. This role is ideal for those seeking their first job or a new challenge in retail.

Key responsibilities

• Assist customers, answer queries and provide product recommendations.
• Promote in‑store offers and schemes to enhance the shopping experience.
• Maintain tidy and well‑stocked shop floors, including product displays and stock rooms.
• Operate tills efficiently and ensure accurate transactions.
• Collaborate with team members to keep the store clean and presentable.

Required profile

• Ability to work quickly in a varied, fast‑paced environment.
• Strong communication and listening skills.
• Team‑oriented mindset with a collaborative attitude.
• Attention to detail and commitment to excellent customer interactions.
• Willingness to represent the Boots brand positively.

Required skills

What we offer

• Award‑winning training accredited by the Institute of Customer Service.
• Boots Retirement Savings Plan and discretionary annual bonus.
• Generous employee discounts and flexible benefits scheme.
• Enhanced maternity/paternity/adoption leave pay and gift card.
• 24/7 free counselling and support through TELUS Health.