Customer Care Coordinator / Scheduler

About the role

We are seeking a Customer Care Coordinator / Scheduler to join our friendly team in Berkhamsted. Working from our office Monday‑Friday (with the option to work from home on Fridays), you will act as the primary liaison for customers, ensuring repairs and maintenance requests are handled efficiently and professionally.

Key responsibilities

• Serve as the main point of contact for customers, recording and prioritising defect and maintenance reports.
• Coordinate remedial work with subcontractors and site teams, tracking progress against service level agreements.
• Maintain clear communication with customers throughout the repair process.
• Collaborate with Construction, Technical and Commercial teams to resolve issues.
• Keep accurate records in the company’s customer care system.
• Occasionally visit live development sites when required.

Required profile

• Confident communicator with strong customer‑service orientation.
• Highly organised, able to juggle a busy and varied workload.
• Calm and professional when handling challenging situations.
• Proactive problem‑solver who takes ownership of enquiries.
• Driver with own car.

Required skills

• Proficiency with Microsoft Office.

What we offer

• Salary £30,000–£33,000 (negotiable based on experience).
• Performance‑related bonus and private healthcare.
• Company pension and 25 days annual leave plus bank holidays.
• Fully funded training and clear career progression pathways.
• Lunch provided, on‑site parking and regular staff outings.