Customer Care Manager – New Homes Construction

Caralex Recruitment Limited

55,000 GBP/year 🇬🇧 English

Job description

About the role

The Customer Care Manager will oversee the customer experience throughout the construction of new homes, identifying and resolving issues as they arise. Working closely with site teams and the head office, you will help ensure a smooth handover to new owners.

Key responsibilities

Monitor construction projects and raise any problems that could affect the finished home.
Develop and implement policies, procedures and improvements to raise the quality of homes and the overall customer journey.
Analyse customer satisfaction surveys and act on feedback to reduce post‑sale issues.
Travel between sites across Berkshire and work from the head office as required.

Required profile

Proven experience in a similar role within a housebuilder, housing association or contractor on new‑build residential projects.
Strong knowledge of NHBC and HBF standards, policies and procedures.
Background in a trade, site management, NHBC inspection or quality control is highly desirable.

Required skills

NHBC standards knowledge
HBF policies knowledge

Questions fréquentes

Le salaire proposé pour ce poste est de 55k GBP par an. Le détail figure dans l'annonce.

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Published 2 months ago

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