Customer Care Support

About the role

Join our client’s Helpdesk team in Sunbury-on-Thames to deliver world‑class service as the first point of contact for both external and internal customers. You will log and manage enquiries across phone, email and web‑portal channels, ensuring timely and accurate responses.

Key responsibilities

• Log calls and enquiries onto the in‑house system via phone, email and web‑portal.
• Allocate attendance SLA accurately and prioritize work according to contract requirements.
• Update key account web‑portals and provide regular status updates to customers.
• Assist with service administration tasks as needed.
• Liaise with internal teams such as Planning, Helpdesk, Key Accounts and Small Works.

Required profile

• Previous experience in a service helpdesk or customer service role.
• Professional telephone etiquette and strong communication skills.
• Ability to interpret customer requirements and prioritize workload.
• Attention to detail when logging calls and handling data.
• Self‑driven, initiative‑taking and a collaborative team player.

Required skills

• Web‑portal experience with Verisae.
• Web‑portal experience with Compass.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft Outlook.