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This job expired on 28/09/2026. It no longer accepts applications.
Customer Contact Collections Operative
Richburns Ltd · Romford
Job description
About the role
Richburns Ltd is seeking a Customer Contact Collections Operative to join its growing contact centre team. You will work Monday‑Friday on a rotating shift pattern, handling inbound and outbound calls to help customers in financial difficulty manage overdue utility bills.
Key responsibilities
- Answer and make calls to discuss payment solutions for overdue utility bills.
- Set up payment plans and process customer payments.
- Update CRM with call details, resolutions, meter readings and vulnerability information.
- Liaise with clients to confirm outcomes and ensure compliance with service level agreements.
- Cover team workloads during absences and contribute to meeting KPIs.
Required profile
- Strong problem‑solving abilities and resilience.
- Excellent telephone communication and customer‑focused attitude.
- Willingness to undergo DBS and credit reference checks.
Required skills
- CRM system usage
What we offer
- Uncapped commission plan.
- Employee assistance programme.
- Death in service benefit.
- 25 days holiday plus 8 bank holidays.
- 3% pension contribution.
- Personal and career development opportunities.
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Richburns Ltd
Romford
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