Customer Contact Specialist

About the role

We are seeking a Customer Contact Specialist to join a small team supporting a global medical device company. In this role you will act as the first point of contact for customers, ensuring their queries are resolved quickly and efficiently while maintaining high service standards.

Key responsibilities

• Manage customer inquiries across phone, email and other communication channels.
• Organise service bookings for occupational health services.
• Coordinate clinic schedules, appointments and related logistics.
• Liaise with suppliers to guarantee smooth clinic operations.
• Provide general administrative support to the team.

Required profile

• Previous experience in customer service, preferably with appointment scheduling.
• Strong familiarity with CRM systems.
• Proficient in Microsoft Word, Excel and Outlook.
• Highly organised with the ability to prioritise workload effectively.

Required skills

• CRM systems
• Microsoft Word
• Microsoft Excel
• Microsoft Outlook

What we offer

• 12‑month fixed‑term contract.
• Salary of £29,250 per annum.
• Full‑time hours: 9 AM‑5 PM, Monday‑Friday.
• On‑site work at our Abingdon office.