Customer Delivery Driver, Supermarket Assistant

About the role

As a Customer Delivery Driver at Waitrose in Parkstone, you bring quality produce and partner-led service to customers' doors. The role is highly active and physical and customer-facing, with direct interaction with people. When not on the road, you complete daily shop tasks such as stock replenishment and housekeeping. The position is permanent and part-time, at 13 hours per week, working Saturdays 06:00-13:15 and Sundays 10:30-16:30.

Key responsibilities

• Start each day in the store, then act as a friendly face for the brand on the road, with excellent customer service as your main goal.
• Talk with customers about order changes such as substitutions or short-dated items, and arrange refunds quickly if they are unhappy.
• Handle all products and deliveries carefully, and make sure customers know they will not be charged extra for substituted items.
• Help customers with their groceries and build a trusting relationship with them.
• Familiarise yourself with your delivery route for the day.
• Carry out a full safety check of the van each day.
• Help the wider CFC team with general warehouse tasks when off the road.

Required profile

• Age 18 or older.
• Friendly approach and good people skills; calm under pressure, dependable and professional.
• Full, valid UK manual car licence (B-category) with no more than 6 penalty points.
• Willingness to do physical work such as lifting crates, walking up stairs and moving large cages of around 18kg.

Required skills

• Desirable: previous driving experience or knowledge of refrigerated vans.
• All training is provided.

What we offer

• Pay of £14.31 per hour, with night premium of £3.75 per hour between 22:00 and 06:00.
• Partner discounts of 25% at John Lewis and 20% at Waitrose after a 90-day earning membership.
• Up to £200 towards certain tutored courses, holiday leave, pension and life assurance, and clubs and societies.