This job is no longer available
This job expired on 18/07/2026. It no longer accepts applications.
Customer Experience Advisor – Retail Banking (Exeter)
santander · Exeter
Job description
About the role
Join Santander’s Exeter branch as a Customer Experience Advisor, working 35 hours per week on a rotating schedule. You will be the friendly face and voice of the bank, helping customers with transactions, technology, and fraud protection.
Key responsibilities
- Act as the first point of contact for customers in‑branch and over the phone.
- Assist with day‑to‑day transactions, queries and service requests.
- Answer inbound customer calls to the contact centre.
- Build relationships, identify customer needs and provide appropriate solutions.
- Develop knowledge of Santander’s products and services to support customers effectively.
- Identify and suggest improvements to enhance the overall customer experience.
Required profile
- Strong communication and listening skills.
- Ability to solve problems quickly and efficiently.
- Flexibility to handle a variety of tasks in a busy branch environment.
- Team‑oriented mindset with a proactive approach to risk management.
Required skills
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santander
Exeter