Customer Experience & Business Support Specialist

About the role

We are looking for a Customer Experience & Business Support Specialist to join our growing team in Fleet, Hampshire. This is an office‑based, full‑time position focused on improving customer interactions through new digital tools and efficient processes.

Key responsibilities

• Support customer service improvements, digital tools, AI and automation projects.
• Respond professionally and efficiently to customer enquiries.
• Process customer orders and ensure production orders are accurate.
• Build positive relationships with customers and keep them updated.
• Provide product information, manuals and data sheets to assist customers.
• Collaborate with the technical team and escalate complex queries when needed.

Required profile

• Positive and proactive attitude with a strong customer focus.
• Empathy, patience and willingness to take responsibility.
• Good organisational and communication skills.
• Confidence to suggest improvements and grow with the business.
• Motivated by delivering excellent customer service.

Required skills

• Good Excel skills.

What we offer

• Office‑based role Monday to Friday, 8:45 am – 5:15 pm.
• Modern offices near Fleet with free onsite parking.
• Friendly, professional environment and excellent benefits.
• Opportunities to develop skills, contribute to meaningful improvements and build a long‑term career.