Customer Experience Coordinator

About the role

We are seeking a Customer Experience Coordinator to own the end‑to‑end journey of our customers, from order entry through to delivery. The role sits at the heart of a fast‑moving, market‑leading UK business and works closely with logistics, purchasing and finance teams to ensure a seamless experience.

Key responsibilities

• Manage the complete customer journey, processing orders and tracking deliveries.
• Handle inbound enquiries by phone and email, maintaining a high service standard.
• Accurately create and process sales and purchase orders.
• Monitor shared inboxes and support the wider Customer Support Team.
• Generate order acknowledgements and provide timely delivery updates.
• Liaise with internal departments such as Logistics, Purchasing and Accounts to resolve issues.

Required profile

• Previous experience in a customer‑facing role, preferably within a technical or product‑focused environment.
• Excellent written and verbal communication skills with a relationship‑building mindset.
• Highly organised, detail‑oriented and able to juggle multiple tasks.
• Proactive, self‑motivated and a “can‑do” attitude.

Required skills

• Proficient use of CRM systems.

What we offer

• Permanent contract with salary dependent on experience.
• 42.5 hours per week, Monday‑Friday.
• Hybrid working arrangement after the probationary period, based in Gloucester.