Customer Experience & Sales Administration Executive

About the role

This position is the first point of contact for customers of a fast‑growing Altrincham‑based business. You will handle enquiries across phone, email, website chat and social channels, ensuring a smooth journey from initial contact to order fulfilment.

Key responsibilities

• Answer inbound calls from homeowners, trade customers and general enquiries, providing courteous and accurate information.
• Respond promptly to customer emails and website chat messages, resolving order, delivery and return queries.
• Follow up sample requests within 48 hours, qualify projects and guide customers toward placing orders.
• Process phone orders and take card payments using Shopify.
• Schedule weekly Instagram and Pinterest posts using supplied content and respond to DMs and comments in the brand voice.
• Identify content opportunities such as customer photos or project installations.
• Perform light administrative tasks and ad‑hoc support as needed.

Required profile

• Confident, warm and professional phone manner with clear written communication.
• Comfortable taking card payments and quickly learning new systems.
• Experience in customer service, retail, hospitality, inside sales or e‑commerce administration.
• Familiarity with scheduling or managing social media on Instagram, Pinterest or Canva.

Required skills

• Shopify
• Instagram
• Pinterest
• Canva

What we offer

• Salary range £30,000‑£35,000 per year.
• 37.5 hours per week, Monday‑Friday 09:00‑17:00.
• On‑site role in Altrincham, North West England.
• Opportunity to join a growing commercial team with varied responsibilities.