Customer Operations Executive

About the role

We are looking for a proactive Customer Operations Executive to join our friendly, high‑performing team in Esher. You will act as the primary point of contact for our customers, ensuring a smooth experience from order placement through delivery.

Key responsibilities

• Manage a daily portfolio of customer accounts and process orders.
• Coordinate delivery schedules and track orders to ensure timely, accurate deliveries.
• Collaborate closely with the Sales team to support business growth.
• Build and maintain strong, lasting relationships with customers.
• Provide product information, order updates, and handle queries or complaints with care.
• Support internal teams with administrative tasks when required.

Required profile

• Minimum 1 year of office‑based customer service experience.
• Own transport is essential due to the location.
• Strong communication and relationship‑building abilities.

Required skills

• SAP
• Power BI
• Advanced Excel
• Proficiency with the Microsoft Office suite

What we offer

• Hybrid working – 2 days remote after a 3‑month probation period.
• Flexible working options.
• 25 days holiday plus bank holidays.